At Upper Mead Care Home, our dedicated team has consistently provided exceptional care to thousands of residents across Henfield, Horsham and West Sussex. When searching for the best care home near you, knowing what you’re looking for can be hard, as ensuring that you or your loved ones are in safe hands is a priority. At Upper Mead, we prioritise our residents and understand that selecting the right care home facility is vital. As part of Splendid Healthcare, a leading UK care home provider, our specialist care and support services have promoted an excellent quality of life for our past and present residents.
We want you to feel confident in choosing our local care home in Horsham, which is why we have outlined our commitment to meeting the highest possible standards of health and social care in England. Explore how we meet these standards and the significance of being routinely monitored and inspected by the Care Quality Commission (CQC).
Care Quality Commission – What is it?
CQC was established in 2009, under the 2008 Health and Social Care Act, as an independent regulator of health and adult social care in England. Their purpose is to strategically monitor health and social care providers across England and ensure that their care services are meeting high standards in a safe and compassionate setting. The CQC ensures that care homes or health and adult social care providers demonstrate basic care standards and legal compliance. That is why registration with the CQC is mandatory.
CQC’s Care Home Inspection & Monitoring Process
When a CQC-qualified inspector visits a local care home, they will assess the following 5 key things:
- Resident Safety – Are there appropriate measures in place to ensure that residents are safeguarded from harm or abuse?
- Effectiveness of Care – Is the tailored care, treatments and support provided to residents delivering results and maintaining or improving their quality of life?
- Care Providers – Do the care workers operate and showcase kindness, respect, dignity and compassion?
- Responsiveness – Are the services well-organised and adaptable to the individual needs of residents?
- Leadership – Is the care home operating under the best ethos and being managed to the best possible standard?
This assessment framework, executed through discussions and observations of staff, care providers, residents and their families, as well as in-depth analyses of facilities, documents, policies and care, results in thorough findings that the CQC will review and publicly report.
Can CQC Reports be Publicly Accessed?
Transparency is key to ensuring that you find the right care home. That’s why the CQC will publicly publish reports following an inspection with details of practices and areas which are of a good quality, possible points of concern and recommendations to improve standards. Following this, the CQC will determine a quality rating that ranges from Inadequate, Requires Improvement, Good and Outstanding. Based on the quality rating, they will identify an action plan, typically for Inadequate and Requires Improvement ratings, as the standards of care are not meeting their baseline expectations. If standards don’t improve, action can be taken as the safety, care and support of residents is a priority.
CQC Ratings that Care Homes Should Meet
Feel confident in the care standards of your local care home when they have a ‘Good’ or ‘Outstanding’ quality rating. At Upper Meed care home, we have received a ‘Good’ QCQ rating in Horsham across all 5 inspection points. We are thrilled that our dedicated team provides residents with unbeatable care and support services.
Visit Our CQC-Rated Care Home in Horsham
If you are based in Henfield, Horsham or other local areas throughout West Sussex, visit Upper Mead today! Our highly trained and qualified team provides residents with exceptional Dementia Care, Respite Care, Residential Care, Nursing Care, Convalescent Care and Palliative Care.
Lynn Lovett, our Care Home Manager, who has been with Upper Mead since 1996, is more than happy to show you around. So why not arrange a visit? Send us a message online or contact us over the phone today!
