FAQs

Absolutely, we understand that navigating care funding can feel overwhelming. Our friendly team is experienced in supporting families through this process and can explain all the options available to you. Whether you’re exploring private care or applying for funding support, we’re here to help.

Yes, we offer trial stays and short-term placements for those looking for respite care or to experience life at Upper Mead before making a longer-term decision. These stays are ideal for recovery, giving carers a break, or simply testing the waters in a new environment. Our team will ensure everything is in place so that residents feel safe, welcomed, and well cared for during their stay.

You don’t necessarily need a GP or council referral — many of our residents come to us privately. However, we also work closely with the local authority and NHS for those eligible for funded care. No matter your route, we’ll make the admissions process as smooth and supportive as possible.

Referrals can be made directly by families, GPs, hospitals, or the local authority. Whether you’re enquiring on behalf of a loved one or as a healthcare professional, our team is here to support you through every step. We’re happy to talk through the process and help arrange an assessment to determine the most appropriate type of care.

Choosing the right care home for your loved ones is important, as you want to ensure that they will be well cared for, comfortable and happy. Looking at a website or brochure might not provide the reassurance you need. At Upper Mead, we encourage potential residents to visit our home and get a feel for our facilities, staff and day-to-day life. Arrange a visit today!

All staff at Upper Mead are highly trained and professional. They are all multidisciplinary and are trained to deal with specialist illness and scenarios, including dementia and palliative care.

At Upper Mead, we provide highly personalised care that’s shaped around each individual’s unique requirements, preferences, and goals. Our professional team works hand in hand with residents, their families and healthcare professionals to ensure all of the residents’ needs are met, regardless of their reason for going into care.

Upper Mead care home provides care to residents 65+. We provide private care options, as well as Local Authority with Top-Up or NHS Continuing Healthcare (CHC) funding.

At Upper Mead, we provide a range of specialist care, including convalescent care, dementia care and palliative care. We understand that everyone’s care needs are different, which is why our range of services also include nursing care, residential care and respite care. We would love to welcome you for a visit to meet our friendly, experienced team and see how we can help.

Yes, we welcome privately funded residents and aim to provide clear and transparent pricing. Many families choose private funding for more flexibility or quicker access to care. We’ll make sure you feel confident in your decision and support every step of the way.

Yes, funding may be available depending on your personal circumstances and care needs. We accept placements funded through the local authority with a top-up, as well as NHS Continuing Healthcare (CHC) in eligible cases. Our team can help you understand the criteria and guide you through the application process.

Costs vary depending on the level of care required and the accommodation chosen. We offer a range of packages tailored to individual needs, and everything will be clearly explained from the start. Our team will be happy to provide a detailed breakdown and answer any financial questions you may have.

Yes, residents are encouraged to make their own choices about how they spend their time. Whether it’s joining group activities, enjoying time in the garden, or simply relaxing in their room, we support each person’s independence and preferences. Our team is here to help make each day fulfilling and as flexible as possible.

Every day is shaped around the resident’s preferences and care needs. There’s a full programme of optional activities, from crafts and quizzes to gentle exercise and music sessions. We also make time for rest, meals, personal care, and one-to-one moments – all with a warm, homely atmosphere.

Yes, we offer flexible visiting hours so families and friends can stay closely connected. We know how important regular contact is for wellbeing and emotional support. Visitors are always welcome, and we’ll work with you to find a visiting routine that suits both your loved one and your family.

Yes, we provide a range of specialist equipment tailored to each resident’s needs. Our care team regularly reviews residents’ needs to make sure the right support is always in place.

Yes, we have lovely outdoor areas that residents can enjoy throughout the year. The garden spaces are peaceful and secure, perfect for a walk, a bit of fresh air, or a moment of quiet reflection. We also encourage outdoor activities when the weather allows, from gardening to group events.

Absolutely, Upper Mead is fully accessible for those with limited mobility. We have wheelchair-friendly layouts, lift access to all floors, and specially adapted bathrooms to ensure safe and easy movement throughout the home. Our staff are also trained to support residents with varying levels of mobility with dignity and care.

Yes, we actively encourage residents to bring personal furniture, photographs, and treasured items. Familiar belongings help to create a sense of comfort and belonging, especially during the early days of settling in. We want every room to feel like home, not just a place to stay.

Our bedrooms are thoughtfully designed with comfort and dignity in mind. All rooms come with en-suite facilities and can be tailored to meet individual care needs. We offer a variety of room sizes, including accessible options on the ground floor, to suit different preferences.